Returns/ Exchange

We do not offer returns or exchanges unless the product is damaged or incorrect. Transit damages or thefts are not accepted, we can send before parcel shipping videos for customer satisfaction .

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

record a video before opening parcel till the end showing the defect or damage.

Our Team Will Check And Revert Whether It Can Be Exchanged Or Refunded

To start a return, you can contact us at embelishaofficial@gmail.comwith a video ( original parcel opening video showing parcel 360 degrees view) attachment of the incorrect or damaged product. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages & Issues

Please inspect your order upon reception and contact us within 24 hrs if the item is defective, damaged or if you receive the wrong item, don't forget to mail us with an attachment of the product video (parcel opening video) you have received,so that we can evaluate the issue and make it right.

Please contact us at


If you would like to apply for a refund considering the reasons mentioned above, please do mention the reason for applying for the same, when you mail us if you would like to opt for a refund or an exchange.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.